Refund policy

30-Day Money-Back Guarantee & Refund Policy

At Oliminate, we stand behind every product we create. Because real results take consistency and commitment, we do not offer general refunds or returns once an order has shipped.

The only way to qualify for a refund is through our 30-Day Money-Back Guarantee, which exists for customers who use the product exactly as directed but do not see results.

How It Works

To qualify for a refund under our 30-Day Money-Back Guarantee, you must:

  1. Use the product as directed every day for a full 30 days (minimum 5 minutes per day).

  2. Record a short video each day showing your 5-minute usage session, clearly labeled with the date.

  3. After completing 30 days of consistent use, if you are not satisfied with your results, contact us to request a review under the guarantee.

Order Modifications & Cancellations

Please ensure all details are correct before finalizing your purchase.

  • Incorrect Orders: We do not accept refunds or returns for incorrectly placed orders.

  • Change of Mind: We are able to modify orders before they are shipped, but we are unable to cancel or refund any order for a change of mind.

Returns & Hygiene Policy

Because all Oliminate products are personal-use beauty items, we maintain strict hygiene and safety standards.

  • No General Returns: For this reason, we do not accept returns or exchanges once an item has been shipped, regardless of whether it has been opened or used.

  • Safety Assurance: This policy protects our customers and ensures that every product shipped is brand-new, uncontaminated, and never resold. Once an order leaves our fulfillment center, it cannot be re-stocked or redistributed—even if returned unopened—due to federal hygiene regulations governing cosmetic goods.

We appreciate your understanding and encourage customers to reach out before placing an order if they have any questions about shades, product use, or expectations.

If you are unsatisfied with your experience after consistent use, our 30-Day Money-Back Guarantee is available to ensure you can try the product risk-free.

Shipping Delays & Logistics

  • Refunds for Delays: We cannot issue refunds for shipping delays until 30 days after your order is placed.

  • International Shipping: Since this is an international delivery, unforeseen logistic delays may occur beyond our control. We appreciate your patience and understanding regarding transit times.

Required Documentation for Guarantee Claims

When submitting your claim under the 30-Day Guarantee, please include:

  • All 30 daily usage videos, clearly labeled with dates.

  • Before and after photos showing your results.

  • A brief written statement confirming consistent 30-day use.

  • Your order number and proof of purchase.

  • The original product container, showing signs of consistent use.

Important Notes

  • Submission Window: Claims must be initiated between days 15–35 from your purchase date. Submissions outside this window or missing documentation will not be reviewed.

  • Scope: This guarantee is for customers who have genuinely followed the full 30-day usage directions but did not achieve results.

  • Exclusions: We do not offer general refunds, returns, or exchanges outside of this guarantee.

How to Submit a Claim

  1. Email info@oliminate.com with the subject line: “30-Day Guarantee Claim — Order #[Your Order Number]”

  2. Attach all required documentation listed above.

  3. Our team will review your submission within 5 business days and notify you of your approval status.

  4. If approved, your refund will be issued to your original payment method within 10 business days.

Damages or Incorrect Items

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. Email info@oliminate.com within 48 hours of delivery with clear photos and your order number so our support team can make it right.

Exceptions / Non-Eligible Situations

We do not accept or approve claims for:

  • Missing or incomplete documentation (videos, photos, attestation, or product return).

  • Claims submitted outside the 15–35 day window.

  • Products showing signs of misuse, neglect, or tampering.

  • Sale items, promotional offers, or gift cards.

  • Incorrectly placed orders or change of mind cancellations (as noted in the Order Modifications section).

European Union 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel your order within 14 days of receipt, for any reason and without justification.

  • To qualify, the item must remain unopened, unused, and in its original packaging, and proof of purchase must be provided.

  • To initiate this process, contact info@oliminate.com within 14 days of delivery.

Refund Timeline

  • Approval: Approved Money-Back Guarantee claims will be refunded directly to your original payment method within 10 business days after approval.

  • Bank Processing: Please note it may take additional time for your bank or card provider to process the refund.

  • Follow Up: If more than 15 business days have passed since approval and you have not received your refund, please reach out to info@oliminate.com.

Why We Require Proof

Our 30-Day Money-Back Guarantee protects genuine customers who commit to using the product as directed. Requiring daily documentation ensures fairness, transparency, and product integrity—allowing us to continue offering premium beauty solutions at accessible prices for everyone.